Our Terms & Conditions

 

General T&Cs

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1. ​It is the responsibility of the hirer to ensure all information, product hire and quantities stated on quotes & invoices are correct. We will not hold any liability for errors or changes not brought to our attention in a timely manner. All monies must still be paid as per the invoice, with no refund provided due to errors not being brought to our attention in a timely manner. 

2. All goods remain the property of ALBA Tableware

3. The hirer assumes all responsibilities and liabilities for the goods for the period of hire. No insurance is provided by ALBA Tableware.

4. For orders being collected in person by the client, the hirer assumes all responsibilities and liabilities during loading in of the items and until they have been returned to us. Photo ID must be provided for collections.

5. Unless otherwise agreed, the hire period for each item is three days only. Extended hire charges will be applied to items not returned within the agreed time frame and will be charged on a pro rata basis.

6. Hire charges are payable even if the items are returned unused.

7. A non refundable deposit of 40% of the total value of the order will be required to secure hired items.

8. Payment plus a refundable security deposit must be made before items are released to the hirer.

9. All payments and security deposits are to be made with BACS transfer only.

10. Full payment must be received at least four weeks prior to the event hire date 

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Damage deposits

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1. We require a damage deposit to be paid before any items can be released. This is usually added onto your final invoice. 

2. The damage deposit is £100 or 10% of the hire total, whichever is higher

3. If the damages exceed this deposit, you will be liable to pay the excess within 14 days of receiving the invoice

4. Damages are charged at cost price (please ask for replacement pricing list).

5. All items must be checked by our team & linen laundered before we can return your damage deposit. This can usually take 5-10 days depending on items hired. During peak season this may take a little longer

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Caring for our products

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TABLEWARE

1. All items will be delivered clean and ready to use. Due to the delicate nature of all our collection and special cleaning methods required to maintain the integrity of our goods, it is imperative that our aftercare instructions are adhered to. All cutlery, and dinnerware must be rinsed after use with warm water to remove food residue. Under no circumstances should scourers or abrasives be used on any of our items. Charger plates must be wiped clear of any food spills or residue.

2. Please note that gold cutlery left with food residue is partial to staining.

3. Charger plates are for decorative purposes only and food should not be directly plated onto any of our chargers. Any spills or food residue on charger plates should be wiped clean with a damp cloth.

4. Goods that are returned excessively dirty or require a deep clean will be treated with an appropriate wash programme and the charge will be passed on to the client. If the goods do not respond to this programme, the hirer will be charged the full replacement cost.

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LINEN, CHAIR SASHES & TABLE RUNNERS

1. In general, we can clean the vast majority of ‘normal’ stains from table linen. ‘Normal’ stains are things such as dirt, wine and food spillage and grease stains caused by non-coloured candle wax. We do however, recommend that you try to minimise the possibility of wax dripping onto linen with enclosed / wide base candle holders or glass base plates

2. In the event that we can’t clean a piece(s) of table linen, we will try our best to rewash the item but if it proves fruitless we will charge. Stains that are difficult to clean are generally caused by the following: Mildew, Coloured Candle Wax, Ink, Some oils such as clarified butter

3. Please under no circumstances, send back sodden table linen as it will develop mildew and can spread to other items. If there is a serious spillage, keep the sodden item separate and inform us then have it returned to us when it is dry.

4. Any items that have been ripped, snagged, torn or have holes from burning will be charged.

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GENERAL CARE

1. All packaging supplied provided with hire items should be stored by the client during the event and returned with the hired items. All items must be re-packed as they were delivered. Any damaged or lost packaging will be charged for.

2. Breakages that occur in collection transit as a result of items not being re-packed correctly will be deducted from the security deposit. If the hirer, caterer or any other party involved in the event is unable to package the items carefully and securely, you must inform ALBA Tableware at least four weeks prior to the hire date, so that we can arrange a suitable alternative. Please note this may incur additional fees subject to staff availability and notice.

3. It is the hirer’s responsibility to ensure that the catering company and event staff are aware of the product after care instructions.

4. The hirer will be notified of any missing items or damages as soon as possible. Damaged or non-returned stock will be invoiced at full replacement cost if not returned on agreed date. It is the hirer’s responsibility to return any stray items to us post event.
   Where the deposit it not sufficient to cover the replacement costs, the hirer is responsible for the balance.

5. We reserve the right not to leave goods with the hirer if it is apparent that the aftercare conditions cannot be adhered to or the goods cannot be kept safely or securely.

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Delivery & collection

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1. Our standard deliveries and collections will take place any time between 9:00am – 5:30pm Monday to Friday. Delivery and collection outside these standard hours or timed deliveries and collections may incur additional charges. ALBA Tableware will endeavour, where possible to meet the delivery and collection times specified by the hirer. However we cannot accept responsibility for late delivery or collection due to any unforeseen circumstances.

2. Our standard deliveries are based on one van and one driver to load and unload.

3. The hirer is responsible for ensuring that their delivery/ collection arrangements and instructions are consistent with local parking restrictions. Any unloading/ loading to an area other than a specified loading bay which results in a parking fine is payable by the client.

4. It is the hirers responsibility to ensure that there is a site contact available to take delivery and oversee the collection of the goods. The hirer shall provide ALBA Tableware with the contact name and details of this person.

5. The hirer warrants that the person signing the delivery note is authorised to do so and it is the signee’s responsibility to inspect the hired equipment and confirm that the order has been received in good condition. If there is no contact onsite or the contact cannot be located, our delivery/ collection note is final.

6. ALBA Tableware must be notified immediately of any queries or issues relating to an order received. No consideration for redress will be given to dissatisfaction on items that have been used.

7. Deliveries are to ground floor entrance via a loading bay by one man only unless otherwise agreed.

8. All hired items must be re-packed as found and moved to one location near to the loading entrance to the venue. We reserve you the right to charge you additionally if the driver has to move them from more than one location or transport them over different floors or rooms as this affects our delivery schedule. An additional charge may be imposed should the driver be delayed or detained at a venue whilst attempting a delivery or collection. Waiting or Re-packing charges are billed at £20+VAT per hour during standard delivery times.

9. If any ALBA Tableware items have been mixed up and taken off-site before collection by the hirer / another company, the hirer is responsible to cover for the cost of the second collection to be arranged by ALBA Tableware. If the hirer is made aware of this situation, they must inform ALBA Tableware immediately, as the missing items may affect other upcoming weddings & events. 

10. Where clients have opted for our Full Styling Package or On the day styling has been added separately, it is the hirer’s responsibility to ensure there is sufficient time and access to the venue for set-up.

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Liabilities

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1. ALBA Tableware accepts no responsibility for any injuries or claims whilst using our items or equipment.

2. ALBA Tableware accepts no liability whatsoever for injury or damage to persons or property or loss of profit claimed by the hirer in respect of delays, inaccuracies, errors, omissions or any failure to deliver or from the use of any equipment under hire.

3. In the unlikely event that the products specified in the Rental Agreement is not available due to circumstances beyond our control, ALBA Tableware reserves the right to substitute items which are similar to such Products. ALBA Tableware endeavours to notify the Customer prior to making any such substitution.

4. ALBA Tableware cannot be held responsible for any circumstances that may prevent us from delivering the items to your event. In the case that we cannot fulfil your hire due to circumstances beyond our control, our liability will be limited to refunding all the monies paid.