WE PRIDE OURSELVES ON OUR CUSTOMER SERVICE. BELOW ARE SOME FREQUENTLY ASKED QUESTIONS. IF THESE DON’T ANSWER YOUR QUERY, PLEASE FEEL FREE TO CALL OR CONTACT US USING THE LINK BELOW.

Our FAQ page is here to make wedding and event planning simpler, bringing together helpful information on every aspect of our hire service. Whether you’re looking for guidance on hiring cutlery, glassware, dinnerware or wedding décor, you’ll find practical answers to support your planning process and help everything run seamlessly.

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  • Yes, we operate a minimum order value for all wedding and event hire bookings. Minimum spend requirements vary depending on the season, delivery location and the scale of your event. During peak season, our minimum spend is £650 + delivery. Please contact us for a tailored quotation.

  • Our standard hire period is designed to give you plenty of time for setup and collection around your event. If you require an extended hire period, we’re happy to discuss bespoke arrangements where possible.

  • Yes, we understand that plans evolve. You can make amendments to your hire order up to an agreed cut-off date, subject to availability. We’ll always do our best to accommodate any changes.

  • Delivery timings are scheduled in advance to align with your event plans. We aim to ensure your items arrive with ample time for setup, and full delivery details will be confirmed before your event.

  • We deliver across selected areas of the UK, with delivery charges based on location and order size. For items that are not breakable (linens), we use FedEx with tracking. For breakables we use our own staff. Please get in touch to confirm availability for your venue.

  • Yes you can. If you pre- arrange a day and time.

  • Yes we do. We can arrange for all of your hire to go anywhere that you require within Europe and have arrangements in place with most European couriers.

  • Collection arrangements will be confirmed as part of your booking. For most orders, a pre-printed returns label and clear return instructions are included with your initial delivery, making the return process simple and stress-free.

  • No, we ask that items are cleared of food and liquids, but professional cleaning is handled by our team. Please do not attempt to wash delicate or specialist items unless advised.

  • We understand accidents can happen during events. Any breakages, damage or excessive staining may incur replacement or restoration charges, which will be outlined in our hire terms.

  • We cater to both intimate celebrations and larger weddings, subject to our minimum order requirements. Whether you need a few finishing touches or a full table setting, we’re happy to help.

  • Absolutely. Our collections are available for individual hire or as part of a larger curated order, allowing you to tailor your selection to suit your event style.

  • Yes, we offer bespoke services including personalised table details and custom design options for selected items. If you’re looking to create something unique, our team would be delighted to discuss your vision.

  • We recommend booking as early as possible, particularly during peak wedding season, to ensure availability of your preferred pieces. Popular collections and bespoke services can book up well in advance.