Our Terms & Conditions
General T&Cs
It is the responsibility of the hirer to ensure all information, product hire and quantities stated on quotes & invoices are correct. We will not hold any liability for errors or changes not brought to our attention in a timely manner. All monies must still be paid as per the invoice, with no refund provided due to errors not being brought to our attention in a timely manner.
The quoted price is valid for four weeks from the date of issue. If the initial 50% deposit is not received within this period, any subsequent quotes or bookings may be subject to revised pricing, including any price increases.
All goods remain the property of ALBA Tableware
The hirer assumes all responsibilities and liabilities for the goods for the period of hire. No insurance is provided by ALBA Tableware.
For orders being collected in person by the client, the hirer assumes all responsibilities and liabilities during loading in of the items and until they have been returned to us. Photo ID must be provided for collections.
Unless otherwise agreed in writing, the standard hire period is three days. The hire period shall continue until all hired goods have been successfully returned to, or collected by, ALBA Tableware or our appointed courier. Where goods are not available for collection or cannot be collected for any reason attributable to the Hirer, extended hire charges may apply on a pro rata basis until successful return or collection has taken place.
Once the hire is agreed by the client, we are unable to make changes to your order as the stock has been allocated to your booking. Small deductions to quantities are at our discretion.
Hire charges are payable even if the items are returned unused.
A non refundable deposit of 50% of the total value of the order will be required to secure hired items.
Payment plus a refundable security deposit must be made before items are released to the hirer.
All payments and security deposits are to be made with BACS transfer only.
Full payment must be received at least six weeks prior to the event hire date
Damage deposits
We require a damage deposit to be paid before any items can be released. This is added to the bottom of your invoice.
If the damages exceed this deposit, you will be liable to pay the excess within 14 days of receiving the invoice
Damages are charged at cost price (please ask for a replacement pricing list).
All items must be checked by our team & linen laundered before we can return your damage deposit. This can usually take up to 10 working days depending on items hired. During peak season this may take a little longer
Caring for our products
TABLEWARE
All items will be delivered clean and ready to use. Due to the delicate nature of all our collection and special cleaning methods required to maintain the integrity of our goods, it is imperative that our aftercare instructions are adhered to. All cutlery, and dinnerware must be rinsed after use with warm water to remove food residue. Under no circumstances should scourers or abrasives be used on any of our items. Charger plates must be wiped clear of any food spills or residue.
Please note that gold cutlery left with food residue is partial to staining. It must be rinsed straight after use. Failure to do so may result in additional cleaning fees, or replacement costs if cutleries are damaged.
Charger plates are for decorative purposes only and food should not be directly plated onto any of our chargers. Any spills or food residue on charger plates should be wiped clean with a damp cloth.
Goods that are returned excessively dirty or require a deep clean will be treated with an appropriate wash programme and the charge will be passed on to the client. If the goods do not respond to this programme, the hirer will be charged the full replacement cost.
LINEN & TABLE RUNNERS
In general, we can clean the vast majority of ‘normal’ stains from table linen. ‘Normal’ stains are things such as dirt, wine and food spillage and grease stains caused by non-coloured candle wax. We do however, recommend that you try to minimise the possibility of wax dripping onto linen with enclosed / wide base candle holders or glass base plates
In the event that we can’t clean a piece(s) of table linen, we will try our best to rewash the item but if it proves fruitless we will charge. Stains that are difficult to clean are generally caused by the following: Mildew, Coloured Candle Wax, Ink, Some oils such as clarified butter
Please under no circumstances, send back sodden table linen as it will develop mildew and can spread to other items. If there is a serious spillage, keep the sodden item separate and inform us then have it returned to us when it is dry.
Any items that have been ripped, snagged, burnt, torn or have holes from burning will be charged at their full cost. Please see list of replacement costs.
GENERAL CARE
All packaging supplied provided with hire items should be stored by the client during the event and returned with the hired items. All items must be re-packed as they were delivered. Any damaged or lost packaging will be charged for.
Breakages that occur in collection transit as a result of items not being re-packed correctly will be deducted from the security deposit. If the hirer, caterer or any other party involved in the event is unable to package the items carefully and securely, you must inform ALBA Tableware at least four weeks prior to the hire date, so that we can arrange a suitable alternative. Please note this may incur additional fees subject to staff availability and notice.
It is the hirer’s responsibility to ensure that the catering company and event staff are aware of the product after care instructions.
The hirer will be notified of any missing items or damages as soon as possible. Damaged or non-returned stock will be invoiced at full replacement cost if not returned on agreed date. It is the hirer’s responsibility to return any stray items to us post event.
Where the deposit it not sufficient to cover the replacement costs, the hirer is responsible for the balance.We reserve the right not to leave goods with the hirer if it is apparent that the aftercare conditions cannot be adhered to or the goods cannot be kept safely or securely.
Delivery & collection
Standard deliveries and collections take place between 9:00am and 5:30pm, Monday to Friday. Deliveries or collections requested outside these hours, or at specific timed slots, may incur an additional charge.
Whilst ALBA Tableware will make every reasonable effort to meet requested delivery and collection times, these cannot be guaranteed and we accept no liability for delays caused by traffic, weather, courier delays or other circumstances beyond our reasonable control
Our standard delivery service includes one vehicle and one driver for loading and unloading. Additional staff or specialist delivery requirements may incur additional charges.
The Hirer is responsible for ensuring there is suitable vehicle access, legal parking and any necessary permits for delivery and collection. Any parking charges, fines or penalties incurred due to inaccurate information or lack of suitable access shall be payable by the Hirer.
The Hirer must ensure that a nominated site contact is available to receive the delivery and oversee the collection of the hired goods. Contact details for this individual must be provided to ALBA Tableware prior to delivery.
The person signing the delivery note confirms they are authorised to accept the goods on behalf of the Hirer. By signing, they acknowledge that the goods have been received in good condition unless otherwise noted. If no authorised representative is available, ALBA Tableware's delivery records shall be deemed accurate and final.
Any shortages, damages or discrepancies must be reported to ALBA Tableware immediately upon delivery and before the goods are used. Once goods have been used, no claims relating to their condition or suitability will be accepted.
Unless otherwise agreed in writing, deliveries and collections are made to a ground floor entrance or designated loading area only.
All hired items must be re-packed as originally supplied, secured appropriately and placed in a single agreed collection location that is easily accessible to our driver or appointed courier.
The Hirer is responsible for ensuring the goods are ready for collection at the agreed date and time. If a collection cannot be completed because:
The goods have not been correctly packed;
The goods are inaccessible;
No authorised person is available where required;
The collection location has changed without prior agreement; or
The goods are otherwise unavailable for collection, the collection shall be deemed unsuccessful.
The hired goods shall remain the responsibility of the Hirer until they have been successfully collected by ALBA Tableware or our appointed courier. The hire period will continue until successful collection takes place
11.Where a collection is unsuccessful, ALBA Tableware reserves the right to charge for:additional hire periods;
additional courier or transport costs;
waiting time;
re-packing by our staff; and any reasonable administration costs incurred as a result of a failed collection.
Waiting time and re-packing services are charged at £20 + VAT per hour during standard delivery hours.
12. Where hired items have been removed from the agreed collection location, mixed with another supplier's equipment or transported to an alternative venue before collection, the Hirer shall be responsible for any additional collection costs incurred.
The Hirer must notify ALBA Tableware immediately if any hired items have been moved, as delayed returns may affect subsequent events.
13.Where ALBA Tableware is providing Full Styling or On-the-Day Styling services, the Hirer is responsible for ensuring sufficient venue access and set-up time is available for our team.
Liabilities
ALBA Tableware accepts no responsibility for any injuries or claims whilst using our items or equipment.
ALBA Tableware accepts no liability whatsoever for injury or damage to persons or property or loss of profit claimed by the hirer in respect of delays, inaccuracies, errors, omissions or any failure to deliver or from the use of any equipment under hire.
In the unlikely event that the products specified in the Rental Agreement is not available due to circumstances beyond our control, ALBA Tableware reserves the right to substitute items which are similar to such Products. ALBA Tableware endeavours to notify the Customer prior to making any such substitution.
ALBA Tableware cannot be held responsible for any circumstances that may prevent us from delivering the items to your event. In the case that we cannot fulfil your hire due to circumstances beyond our control, our liability will be limited to refunding all the monies paid.