Last updated: 4 November 2026

This policy explains how ALBA ("we", "us", "our") looks after your personal information when you visit albatableware.co.uk, enquire about hire, book a consultation, place a shop order, or work with us on a wedding or event. It is written to meet the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

ALBA is the trading name of The Linen & Tableware Hire Co. Ltd, a company registered in England and Wales (company number 17015377).

Registered office: The Old Stables, Marsden Manor, Rendcomb, GL7 7EU

We are the data controller for the personal information described in this policy. We are registered with the Information Commissioner's Office (ICO) under registration reference ZC192672.

For any privacy question, email hello@albatableware.co.uk with "Privacy" in the subject line, or call 01285 706292.

2. What we collect

We only collect what we need to answer enquiries, fulfil hire bookings and shop orders, run consultations and look after our business.

Information you give us

  • Enquiry form: name, email, phone number, services of interest, wedding or event date, venue address, details of your plans, optional file uploads (for example a table plan), whether you prefer a showroom visit or a Zoom call, and how you found us.
  • Consultation booking: name, email, phone number, message, preferred consultation type and your availability.
  • Hire bookings: contact details for you, your planner or trade customer; event date, venue and delivery or collection address; site contact for delivery; order contents, amendments, invoices, payments, deposits, damage deposits and related correspondence.
  • ALBA Shop orders: billing and delivery name and address, email, phone number, order contents, payment confirmation, and whether you opted in to news and updates.
  • Email, phone and showroom visits: the details you share with us, and notes on what you looked at so we can quote accurately.

Information collected automatically

When you browse our site, we and our platform providers may collect technical data such as IP address, browser and device type, approximate location, pages viewed, referring site and cookie identifiers. See section 6 for cookies.

3. Why we use your information and our lawful bases

  • Replying to enquiries and consultation requests: legitimate interests, or steps before entering a contract when you ask for a quote.
  • Providing hire quotes, bookings, delivery and returns: contract.
  • Processing ALBA Shop orders: contract.
  • Taking payments and keeping accounts: contract and legal obligation (tax and accounting).
  • Customer service and aftercare: contract and legitimate interests.
  • Site security and spam prevention: legitimate interests.
  • Understanding how our website is used (analytics): consent.
  • Sending news and updates by email: consent, which you can withdraw at any time.
  • Defending legal claims and protecting our business: legitimate interests and, where relevant, legal obligation.

We do not use automated decision-making that has legal or similarly significant effects on you, and we do not sell your personal information.

4. Payments and marketing emails

Hire bookings are paid by BACS bank transfer. Card payments for ALBA Shop orders are taken at checkout through Squarespace Commerce and processed by Stripe. We never see or store your full card number.

We only send marketing emails to people who have opted in, for example by ticking the news and updates box at checkout. Every email includes an unsubscribe link, and you can unsubscribe at any time.

5. Who we share information with

We share personal information only where needed, with:

  • Squarespace: website hosting, forms and the ALBA Shop, including storing the details of anyone who opts in to news and updates at checkout.
  • Stripe: card payment processing for shop orders.
  • Booqable: our hire catalogue, availability and booking system.
  • Google: Google Analytics, reCAPTCHA spam protection, and Google Workspace (email and files).
  • Xero: invoicing and accounting.
  • Our bank: to receive BACS payments and return damage deposits.
  • FedEx and partner couriers: delivering and collecting linen. Our own drivers deliver tableware and local orders.
  • Venues and planners: only where needed to fulfil your booking, for example agreeing a delivery window.
  • Professional advisers: such as our accountants, where needed.

Some of these providers may process data outside the UK. Where they do, they rely on recognised safeguards such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.

6. Cookies

Cookies are small files stored on your device. We use:

  • Essential cookies set by Squarespace and Squarespace Commerce to run the site, forms, basket and checkout securely.
  • Booqable scripts to support hire features on the site.
  • Google reCAPTCHA to protect our forms from spam.
  • Google Analytics 4 (only if you accept analytics cookies) to understand how visitors use the site.

We do not use advertising pixels such as the Meta (Facebook) Pixel. You can change your cookie choices at any time through the cookie banner or your browser settings. Blocking essential cookies may stop parts of the site, including the basket, from working.

7. How long we keep information

  • Hire bookings, shop orders, invoices and payment records: 6 years from the end of the financial year they relate to, as required by HMRC.
  • Enquiries and consultation requests that do not lead to a booking: 2 years from our last contact, then deleted.
  • Email marketing list (stored in Squarespace): until you unsubscribe or ask us to remove you.
  • Analytics data: in line with our Google Analytics retention setting, after which it is deleted automatically.

8. Your rights

You have the right to:

  • access the personal information we hold about you
  • have inaccurate information corrected
  • have your information deleted in certain circumstances
  • restrict or object to certain processing
  • receive information you gave us in a portable format
  • withdraw consent at any time, for example by unsubscribing from emails

To make a request, email hello@albatableware.co.uk with "Privacy request" in the subject line. We may need to confirm your identity and will reply within one month.

If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

9. Children

Our services are for adults planning weddings and events. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

11. Contact us


The Linen & Tableware Hire Co. Ltd, trading as ALBA
The Old Stables, Marsden Manor, Rendcomb, GL7 7EU
Email: hello@albatableware.co.uk
Phone: 01285 706292
Company number: 17015377 · ICO registration: ZC192672